IT Technician

What is offered

• Complete integration plan
• Continuous Training and Development Program
• Schedule based on 40 hours per week, from Monday to Friday
• Comprehensive Group Insurance Program (medical and paramedical insurance, dental insurance, short and long term disability insurance, life insurance, travel assistance)
• Deferred Profit Sharing Plan (DPSP) and Group RRSP
• Performance bonuses
• Employee Referral Bonuses 
• Program of social activities organized by the company
• Full cafeteria service
• Possibility of telework

Your Skills

Required Competencies :

• Proficiency in French (oral and written).
• Ability to communicate solutions and to assist different levels of users.
• Sense of autonomie, leadership, initiative and capacity to face challenges and to manage stress and priorities.
• Good problem-solving methodology and sense of attention to details.
• Rigor, diligence and attitude focused on the quality of service to users.
• Quick at researching texbooks and the Internet for solutions.
• Excellent knowledge of the principles, methods and procedures relating to the operation of computers and peripheral equipment.
• Excellent organizational skills. Ability to offer and search for new solutions and coordinate efforts with the IT team.

Job Requirements :

• Have a college diploma in computer science or the equivalent.
• Have a minimum of 5 years of experience in similar functions.
• Have excellent knowledge and capacity to diagnose network problems and computer systems and desktop applications.
• Possess good knowledge of the Microsoft Active Directory architecture, Windows servers, VMWare, VEEAM, SQL server, Office365, Exchange and Azure.
• Possess good knowledge of network services such as remote access by VPN, LAN/WAN, DNS, FTP and Proxy.
• Master the Sophos security software and the VEEAM backup software.
• The person sought has, in the past, demonstrated his resourcefulness and his ability to solve problems related to computer systems. His professionalism and dedications contribute to maintaining a stable and efficient network as well as to user satisfaction.

Your challenge

As an IT Support Technician, you will provide technical support to all company employees. Among your responsibilities:

• Take charge of the various IT requests (via ticket system and by phone) in order to provide quality support to office and factory workers.
• Manage the different accesses for users and equipment connected to the network.
• Assemble, configure, install and provide support for the computer equipment and software, including the peripherals and components.
• Prepare, maintain and change office equipment.
• Diagnose failures and solve operating and performance problems of IT equipment.
• Participate, with the IT team, in the documentation and improvement of processes and procedures.
• Provide hardware and software support for telecommunications equipment, such as VoIP, cellphones and mobile devices.
• Participate in various internal IT projects, which can inclure various user groups from other departments of the company.
• Monitor and detect malicious software (malware) and illegal or unauthorized software.
• Participate in the coordination during the installation and / or relocation of users for any IT equipment.
• Perform all other related tasks for the internal needs of the IT department.