Parts Advisor

What is offered

• Comprehensive Orientation Plan
• Continuous Training and Development Program
• Competitive Salary
• Comprehensive Group Insurance Program (medical and paramedical insurance, dental insurance, short and long term disability insurance, life insurance, travel assistance)
• Personal Leave Days
• Deferred Profit Sharing Plan (DPSP) and Group RRSP
• Financial Compensation for Clothing Purchases
• Employee Referral Bonuses of $ 600
• Program of Social Activities Organized by the Company
• Full cafeteria service

Your Skills

The ideal candidate:

• Has good customer service and communication skills.
• Is able to deal with difficult clients when needed.
• Has a good time and priority management.
• Is comfortable with informatics systems.
• Can do basic mathematic calculations.
• Has experience in a similar customer service job or technical service job.
• Is bilingual in both English and French (spoken and written).
• Is familiar with the Office Suite.
• Has a high school diploma and a diploma of professional studies in sales (asset).

Your challenge

The technical advisor advises and serves customers who come to the organization’s counter in order to maintain a high level of customer service. Among his/her responsibilities:

• Prepare orders and quotes using the ERP computer system.
• Respond to requests from internal and external customers who come to the counter.
• If necessary, order parts and make sure to meet delivery deadlines to customers.
• Follow up on parts manufactured or purchased in order to meet deadlines.
• Do invoicing and ensure compliance with policies and procedures related to the ordering process.
• Participate in the customer satisfaction survey activities and manage complaints.
• Prepare invoices and ensure their payment according to the policies in force.
• Organize transport with the customers when the sale of parts involves delivery.
• Collaborate with the service department to repsect schedules and maintain a high level of customer satisfaction.